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Cainiao is the logistics arm of Alibaba Group, running a global smart-logistics network for AliExpress and Tmall with warehouses, cross-border lanes and last-mile partners.
You can track any Cainiao Network parcel using the tracking reference on your shipping confirmation. Enter it on the official Cainiao Network tracking page or app for real-time updates.
Standard delivery with Cainiao Network usually takes 1–4 business days depending on origin and destination. Express or same-day options are available in most service areas.
First check the latest tracking event. If the parcel hasn't moved for more than 48 hours, contact Cainiao Network customer support with your tracking number to open an enquiry.
Cainiao Network offers international shipping in selected service areas. Coverage, pricing and transit times vary by destination — check the official website for the current country list.
Submit a claim via the Cainiao Network support portal with your tracking number, proof of value and photos (for damage). Most claims are processed within 7–14 business days.
Browse all delivery companies, filter by category, or return to the DeliverInga home page. You can also write a review of Cainiao Network to help other customers, or read the latest analysis on the DeliverInga blog.