Uber Direct Reviews

Uber Direct is Uber's white-label local delivery service for merchants, using the Uber Eats courier network to fulfil same-day and on-demand deliveries.

• Category: Last-Mile Delivery
• Headquarters: San Francisco, USA
• Founded: 2020
• CEO: Dara Khosrowshahi
• Employees: 30,000+
• Website: uber.com

Frequently asked questions about Uber Direct

How can I track a parcel with Uber Direct?

You can track any Uber Direct parcel using the tracking reference on your shipping confirmation. Enter it on the official Uber Direct tracking page or app for real-time updates.

How long does Uber Direct take to deliver?

Standard delivery with Uber Direct usually takes 1–4 business days depending on origin and destination. Express or same-day options are available in most service areas.

What should I do if my Uber Direct parcel is delayed?

First check the latest tracking event. If the parcel hasn't moved for more than 48 hours, contact Uber Direct customer support with your tracking number to open an enquiry.

Does Uber Direct deliver internationally?

Uber Direct offers international shipping in selected service areas. Coverage, pricing and transit times vary by destination — check the official website for the current country list.

How do I file a claim for a lost or damaged Uber Direct parcel?

Submit a claim via the Uber Direct support portal with your tracking number, proof of value and photos (for damage). Most claims are processed within 7–14 business days.

Compare Uber Direct with similar delivery services

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• LaserShip — Last-Mile Delivery, Vienna, VA, USA.

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