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Ele.me is a leading Chinese food-delivery platform owned by Alibaba, competing head-to-head with Meituan and integrated across Alipay and Taobao for local services.
You can track any Ele.me parcel using the tracking reference on your shipping confirmation. Enter it on the official Ele.me tracking page or app for real-time updates.
Standard delivery with Ele.me usually takes 1–4 business days depending on origin and destination. Express or same-day options are available in most service areas.
First check the latest tracking event. If the parcel hasn't moved for more than 48 hours, contact Ele.me customer support with your tracking number to open an enquiry.
Ele.me offers international shipping in selected service areas. Coverage, pricing and transit times vary by destination — check the official website for the current country list.
Submit a claim via the Ele.me support portal with your tracking number, proof of value and photos (for damage). Most claims are processed within 7–14 business days.
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