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Freshly delivers chef-cooked, single-serve meals to US households that are refrigerated on arrival and ready to eat after three minutes in the microwave.
You can track any Freshly parcel using the tracking reference on your shipping confirmation. Enter it on the official Freshly tracking page or app for real-time updates.
Standard delivery with Freshly usually takes 1–4 business days depending on origin and destination. Express or same-day options are available in most service areas.
First check the latest tracking event. If the parcel hasn't moved for more than 48 hours, contact Freshly customer support with your tracking number to open an enquiry.
Freshly offers international shipping in selected service areas. Coverage, pricing and transit times vary by destination — check the official website for the current country list.
Submit a claim via the Freshly support portal with your tracking number, proof of value and photos (for damage). Most claims are processed within 7–14 business days.
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