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Itella (Posti Group) is the Finnish national postal and parcel operator with operations across the Nordics and Russia.
You can track any Itella parcel using the tracking reference shown on your shipping confirmation email. Enter it on the carrier's website or app for real-time status updates.
Standard delivery with Itella usually takes 1–4 business days depending on origin and destination. Express options are available for next-day delivery in most service areas.
Check the latest tracking event first. If the parcel hasn't moved for more than 48 hours, contact Itella customer support with your tracking number to open an enquiry.
Itella offers international shipping in selected service areas. Coverage, pricing and transit times vary by destination — check their official website for the latest country list.
Submit a claim via the Itella support portal with your tracking number, proof of value and photos (for damage). Most claims are processed within 7–14 business days.