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J&T Express Reviews

J&T Express is a fast-growing express delivery service operating in Southeast Asia, China, the Middle East and Latin America.

• Category: Package Delivery
• Headquarters: Jakarta, Indonesia
• Founded: 2015
• CEO: Jet Lee
• Employees: 350,000+
• Website: jtexpress.com

Frequently asked questions about J&T Express

How do I track a J&T Express parcel?

You can track parcels in real-time on the J&T Express website or mobile app using the tracking number provided when the parcel is shipped.

What are J&T Express's delivery times?

Standard delivery typically takes 1-3 working days domestically. Express options offer next-day or same-day delivery in major cities.

What if J&T Express can't deliver my parcel?

If no one is available, the courier will leave a calling card with redelivery and pickup options, or take the parcel to the nearest depot or pickup point.

How do I file a claim with J&T Express for a lost parcel?

Submit a claim via the J&T Express website with your tracking number and proof of value. Most claims are processed within 14-30 days.