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JD Logistics Reviews

JD Logistics is the supply-chain arm of JD.com providing nationwide express, warehousing and cold-chain delivery across China.

Frequently asked questions about JD Logistics

How can I track a parcel with JD Logistics?

You can track any JD Logistics parcel using the tracking reference shown on your shipping confirmation email. Enter it on the carrier's website or app for real-time status updates.

How long does JD Logistics take to deliver?

Standard delivery with JD Logistics usually takes 1–4 business days depending on origin and destination. Express options are available for next-day delivery in most service areas.

What should I do if my JD Logistics parcel is delayed?

Check the latest tracking event first. If the parcel hasn't moved for more than 48 hours, contact JD Logistics customer support with your tracking number to open an enquiry.

Does JD Logistics deliver internationally?

JD Logistics offers international shipping in selected service areas. Coverage, pricing and transit times vary by destination — check their official website for the latest country list.

How do I file a claim for a lost or damaged JD Logistics parcel?

Submit a claim via the JD Logistics support portal with your tracking number, proof of value and photos (for damage). Most claims are processed within 7–14 business days.