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Meituan Waimai is China's dominant food-delivery platform, handling more than 60 million orders a day at peak with an on-demand rider network covering 2,800+ cities.
You can track any Meituan Waimai parcel using the tracking reference on your shipping confirmation. Enter it on the official Meituan Waimai tracking page or app for real-time updates.
Standard delivery with Meituan Waimai usually takes 1–4 business days depending on origin and destination. Express or same-day options are available in most service areas.
First check the latest tracking event. If the parcel hasn't moved for more than 48 hours, contact Meituan Waimai customer support with your tracking number to open an enquiry.
Meituan Waimai offers international shipping in selected service areas. Coverage, pricing and transit times vary by destination — check the official website for the current country list.
Submit a claim via the Meituan Waimai support portal with your tracking number, proof of value and photos (for damage). Most claims are processed within 7–14 business days.
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