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Nova Poshta is Ukraine's dominant private parcel carrier, running a nationwide network of branches and lockers with international shipping to Poland, Germany and the wider EU.
You can track any Nova Poshta parcel using the tracking reference on your shipping confirmation. Enter it on the official Nova Poshta tracking page or app for real-time updates.
Standard delivery with Nova Poshta usually takes 1–4 business days depending on origin and destination. Express or same-day options are available in most service areas.
First check the latest tracking event. If the parcel hasn't moved for more than 48 hours, contact Nova Poshta customer support with your tracking number to open an enquiry.
Nova Poshta offers international shipping in selected service areas. Coverage, pricing and transit times vary by destination — check the official website for the current country list.
Submit a claim via the Nova Poshta support portal with your tracking number, proof of value and photos (for damage). Most claims are processed within 7–14 business days.
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