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Pilot Freight Services Reviews

Pilot Freight (now part of Maersk) provides domestic and international freight forwarding and home delivery in North America.

• Category: Furniture Delivery
• Headquarters: Glen Mills, PA, USA
• Founded: 1970
• CEO: John Hill
• Employees: 2,500+
• Website: pilotdelivers.com

Frequently asked questions about Pilot Freight Services

Does Pilot Freight Services offer white-glove furniture delivery?

Yes. Pilot Freight Services offers in-room placement, unpacking, light assembly, and packaging removal as part of its premium furniture delivery option.

How long does Pilot Freight Services furniture delivery take?

Standard furniture delivery typically takes 5-14 business days. Express and pre-scheduled options are available in some regions.

Can I schedule a delivery window with Pilot Freight Services?

Yes. Pilot Freight Services provides a 2-4 hour delivery window the day before delivery, with text or email confirmations.

What if my furniture arrives damaged from Pilot Freight Services?

Document the damage at delivery, refuse the item if severely damaged, and contact Pilot Freight Services customer service within 48 hours to start a claim or replacement.