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Vietnam Post is the state-owned postal service of Vietnam, running the country's largest logistics network with more than 13,000 service points nationwide.
You can track any Vietnam Post parcel using the tracking reference on your shipping confirmation. Enter it on the official Vietnam Post tracking page or app for real-time updates.
Standard delivery with Vietnam Post usually takes 1–4 business days depending on origin and destination. Express or same-day options are available in most service areas.
First check the latest tracking event. If the parcel hasn't moved for more than 48 hours, contact Vietnam Post customer support with your tracking number to open an enquiry.
Vietnam Post offers international shipping in selected service areas. Coverage, pricing and transit times vary by destination — check the official website for the current country list.
Submit a claim via the Vietnam Post support portal with your tracking number, proof of value and photos (for damage). Most claims are processed within 7–14 business days.
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