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YTO Express Reviews

YTO Express Group is a Chinese delivery service company affiliated with Alibaba's Cainiao network.

• Category: Package Delivery
• Headquarters: Shanghai, China
• Founded: 2000
• CEO: Yu Weijiao
• Employees: 55,000+
• Website: yto.net.cn

Frequently asked questions about YTO Express

How do I track a YTO Express parcel?

You can track parcels in real-time on the YTO Express website or mobile app using the tracking number provided when the parcel is shipped.

What are YTO Express's delivery times?

Standard delivery typically takes 1-3 working days domestically. Express options offer next-day or same-day delivery in major cities.

What if YTO Express can't deliver my parcel?

If no one is available, the courier will leave a calling card with redelivery and pickup options, or take the parcel to the nearest depot or pickup point.

How do I file a claim with YTO Express for a lost parcel?

Submit a claim via the YTO Express website with your tracking number and proof of value. Most claims are processed within 14-30 days.